5 Most Common Tenant Complaints — Here’s How We Avoid Them
Let’s Be Honest — Renting Shouldn’t Be This Frustrating
At Richmond Property Management, we’ve talked to hundreds of tenants — and we’ve heard the stories.
Unreturned calls. Dirty units. Surprise charges. Delayed repairs. It’s no wonder renters are frustrated.
So we decided to flip the script.
Instead of pretending rental complaints don’t exist, we listened — and built our entire approach around solving the biggest issues tenants face.
Here are the top 5 tenant complaints we hear about — and exactly how we avoid them.
Complaint #1: “Nobody ever gets back to me.”
The Problem: You call. You email. You message. Crickets!
Our Solution:
We use a digital Resident Center that tracks all maintenance and communication.
You can reach us by phone during business hours, portal, or email — and someone always follows up.
Emergency? We’ve got a 24/7 hotline for that.
A property manager who doesn’t respond isn’t managing anything.
Complaint #2: “My unit wasn’t even clean when I moved in.”
The Problem: Dust on the baseboards. Grimy appliances. An old takeout box in the fridge. Gross.
Our Solution:
Every unit is professionally cleaned and staged before move-in.
We use a checklist (yes, a real one) to inspect every space for quality.
You get a fresh, photo-documented unit — because that’s what you’re paying for.
Moving day should feel exciting — not like a cleanup shift.
Complaint #3: “It takes forever to fix anything.”
The Problem: That leaky faucet? Still leaking. The heat? Still broken.
Our Solution:
Submit maintenance requests 24/7 through the Resident Center.
Our in-house crew and local partners handle most issues within 24–48 hours.
We prioritize urgent problems and keep you in the loop the whole way.
Your home should be livable. Always.
Complaint #4: “I didn’t understand the lease — then I got charged.”
The Problem: Hidden fees, vague language, or confusing rules.
Our Solution:
We walk you through the lease before you sign.
We provide clear documents, welcome emails, and policy guides.
You know what’s expected — and what’s not.
Transparency builds trust, and we’re here for the long run.
Complaint #5: “They treated me like I didn’t matter because I rent.”
The Problem: Some landlords treat renters like second-class citizens.
Our Solution:
Our team believes every tenant deserves respect.
We treat you like a client — not just a signature on a lease.
You’ll see the difference in how we talk, text, email, and show up.
Respect isn’t optional. It’s standard.
Renting Can Be Better; We Prove It Every Day
At Richmond Property Management, we’re not perfect but we’re intentional.
We listen. We improve. And we build systems that make life easier for renters in Windsor.
So if you’re tired of feeling ignored, disrespected, or overwhelmed, maybe it’s time to rent from someone who actually cares.
Looking for a better rental experience?
Explore our available units at richmondpm.ca/Viewrentals/
Or email info@richmondpm.ca — we’re ready when you are.
